its been like 3 yrs i have been using t mobile n i have a family plan with my sister, we have been using hello977.com phone card to call Nepal and we never called Nepal directly, but my t mobile bill from this month shows that i have been directly dialing Nepal which i never did and the bill for this month is $1500, my monthly bill is around $100.
my bill shows first the local access no of calling card and some time at the same time and some time after a couple of min the no from Nepal i dialed (which i never dialed before dialing local access number).
date         time      destination       number          call type   minutes   charge
12/6/09   8:12 am  okla city, ok   405301XXXX                     38              -
12/6/09   8:14 am   Nepal             97714XXXXXX                 73              218.27
12/9/09   6:10 am   okla city, ok   405301XXXX                     5
12/9/09   6:10 am    Nepal             97714XXXXXX                  8               23.92   ................

i called t mobile customer service this morning and describe what happened and tell them how is it possible to call 2 numbers at same time, but they told me it was my negligence i told them i m not that foolish to dial Nepal directly not once but several time, but they told me it was my fault and they cant waive my bill what they can do is waive just 25%  and told me to talk with one of their representative from  finance dept so that they will arrange  payment in installment
it is still $1100 i dont know how a F1 student like me gonna pay that much money... is their any way to get out from this problem?

 

What T-mobile is saying could probably be true. You may wanna see an important message in hello977.com website. It says

IMPORTANT: When
calling from a cell phone using a phone card, make sure that you DO NOT
press "Send" or "Talk" key after entering your destination phone
number. This prevents you from unintentionally using the international
call services provided by your cell phone carrier. We STRONGLY
recommend our customers to cancel international service with your
cellular phone carrier before placing calls through calling card
service.

The above mentioned things may have happened to you.

No, FU.CK what the Hello BS website says. Call TMobile and tell them you will put a report at BBB and tell everyone to stop using Tmobile. 

*jhyammas comment about the website notice sounds like that might have happened. call nepal one more time n see how u dial it!! n no no, no cheating.. 

Once, I used up my minutes, called up representative for some grace minutes. The first one rudely said can't do it. I hung up, called up again and talked to another one. He was nice. Gave me 200 more mins. Different Representive will respond u in different way. Call again and try to talk to few other representatives. You might get lucky.

I can help you out but you pay me $100 if  I solved the problem. Deal???

Email me if you want to save money bro: cellphoneguru@cellmetro.com

I have to charge you because I have to put my brainstorming and my time.

Cell phone companies have been cheating customers for a while...

Cellphone guru how ?

If you are guru then tell me how to get cheap Internet $5 or so
Internet on my iPhone from tmobile?
I heard about it!!

houstonguys i can help you but pay me $100 if i solve the problem. Deal???

I have to charge you because I have to put my brainstorming and my time.

HOUSTON GUY, THERE IS NO SUCH THING LIKE $5 INTERNET FOR IPHONE. IPHONE IS A PDA PHONE AND PDA PHONE REQUIRES DIFFERENT DATA PLAN THAN THE REGULAR HANDHELD PHONE. IPHONE DATA ON TMOBILE COSTS $30 AND ITS CALLED SMARTPHONE BUNDLES. 

YOU CAN TRY $10 WEB2GO INTERNET BUT YOU HAVE TO DO BROWSER SETTINGS, AND TO TELL U TRUTH $10 INTERNET SUCKS.

MR. SPOIL YOU ARE ASKING MORE PRICE THAN IT REQUIRES TO HAVE AN INTERNET ON IPHONE. 

$100 is to solve $1500 problem not for $5 internet. 

cellphoneguru if i get him $5 internet it will save him a lot more than $1500 in the long run

thx for the suggestions guys
i called t mobile again today n they told me they wont even give me 25% off, after i explain   my situation the representative told me she will give me 25%   for this call only and my contract will be extended for 2 more years and i have to make the decision right away...now am back to 1500 again

Omg..I just changed my network from ATT to T-Mobile..now i am already freaked out..

Lol, the mofo Cell phone companies are such scums. I can't believe that even in 2010, they can get away with threats like contract extensions. Call again and tell them (as in let them know your options) about BBB etc.

Oh and for those "scared", I know that you can block international calling. Check it out online or go to your local tmobile Ripoff shop. hehehe

Just file a complaint with BBB

Go to http://www.bbb.org/us/
Click on file a complaint
Follow the instructions

Don't harass T-Mobile no more, do  what you gotta do,
You are not the only one Nepali to bear this problem, I had 600 dollar bill with ATT using Yahoo messenger.  Each message was charged 45cents. Mero Mobile ma ta yesto hudaina thiyo.

Yaha phishing dherai hunchha, so be careful in future. I learnt by hard ways, I guess u too

Another option you have is directly call the three credit bureaus and explain the situation, sometimes they will tell, don't worry, we will take care, In this case, you will be saved from negative credit rating. I had a friend who had financed his dental fixtures through a company. Now that company run away, doctors asked remaining payment or we will report to credit bureaus. He called credit bureaus and settled. Try that  too !!!!  AND if nothing happens, pay that amount and take as a lesson for future,,,,, if you wish to stay in the US.

Rukdhell, do you really think trying to solve one's problem is harassment? The problem itself is harassment so whatever "harassment" there was, has been nullified. 

Also, to Original Poster, OP,

Fortunately, I had an unlocked cell phone so it didn’t make that much of an impact. But it made me so angry I pursued the matter with the Federal Communications Commission (FCC).

It took a long time to get a response (even with exhaustive documentation), but once the FCC was involved T Mobile was very eager to make amends.

The take aways:

1/ Always get an unlocked phone.

2/ File a complaint with good documentation with the FCC."

Well, How important is your cell phone number? If you want to keep the same number, it is wise to transfer to new phone carrier right away while your account is still active  with  T-mobile. Its a lot of money and I don't see you are going to solve it in any time soon. I believe, once T-mobile put your account in hold, you won't be able to transfer old number. 

I have worked for At&t as a rep before, so I have little bit of knowledge on it. If you do as what sexi in sary said then T mobile will send bill to collection agency if you don't pay which will hurt ur credit score. For At&t as a customer service in this type of situation we used to give credit and block international call so it won't happen again as a. Phone company's people knows this kind of situation happens to some peoples. If rep refuses to take it off, ask for supervisor and talk to supervisor. If you bad luck is not so bad then you will get nice supervisor. then save $$$$$$